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Best Auto Repair, Simi Valley

BJ'S Automotive BBB BusinessReview

2010 Donville Ave Simi Valley, CA 93065

805-527-7741
Opening Hours
  • Mon 8:00AM - 5:00PM
  • Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
  • Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
  • Sat Closed
  • Sun Closed
CONTACT US

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 805-527-7741 or make an appointment online!

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  • ASE (Automotive Service Excellence)
  • AAA Approved Auto Repair
  • BBB Accredited Business
  • Auto Pass
  • BG Products
  • Napa Auto Care Center
  • Car Care Aware

Testimonials

, 01/19/2024
We had a customer come in today on a Hyundai Sonata and wanted to get a personal inspection with a mechanic they use. I have to say that from the very moment we pulled in Sue was there to help. They went over and assessed whole vehicle and gave it a clean bill of health. But, it's not the clean bill of health that impressed me, it was the honesty and thoroughness in which they looked out for one of their own customers and wasn't looking to upsell. As well, it also shows the integrity we have as a company in the PreOwned vehicles we provide. I have seen other clients use various service centers in the local area (Simi, Conejo and San Fernando Valley) and get told they need to do a various service work like flushes and tune up, or something was leaking on a vehicle that was still under factory warranty. My bother-in-law and various friends and acquaintances use and recommended them and now I know why! The service and integrity of BJ's Automotive is just too notch!!!
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